Saturday, July 31, 2010

Sending equipment out for repair

Periodically, Robin sends various pieces of equipment out for repair. Each piece has its own particular procedure for getting sent out, but there's something that he does for every piece:

  1. Puts a KCUR sticker in a prominent place on the chassis

  2. Tapes his KCUR business card to the bottom

  3. Attaches a form letter with model number, serial number, and problem description

This helps to make sure that we get the same equipment back that we sent, we get the problem we complained about fixed, and that the problem gets fixed in a fairly timely manner.

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